Our Covid Refund Guarantee:


If you are unable to travel to take your holiday because of a national or regional lockdown, we will refund you in full. This guarantee only applies when either:

  • we are required to close as a result of Government Covid restrictions

  • a travel restriction applies to the address given on the booking form at the time of booking, rendering you unable to travel and the period of restriction covers the dates of your holiday booking.

This guarantee covers lockdown and restrictions on travel due to tier restrictions, but does NOT cover you (or members of your party) being unable to travel due to falling ill with Covid, or being required to self isolate. These events can be covered by you taking out travel insurance, which we strongly recommend that you do.